At House of Beauty, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy from the date you receive your order. Please review the guidelines below to ensure a smooth return process. 

1. Eligibility for Returns 

To qualify for a return, the following conditions must be met: 

  • The item must be unused, unopened, and in its original packaging with all labels, and accessories intact. 
  • The item must be in the same condition as when received. 
  • ⁠Items that are damaged, used, or not in their original condition may not be eligible for a return or refund. 
  • ⁠Proof of purchase (order confirmation or receipt) must be provided. 

2. Non-Returnable Items 

Certain products are not eligible for returns, including: 

  • ⁠Gift cards or vouchers 
  • ⁠Items marked as final sale or non-returnable 
  • Personalized or custom-made products 
  • Opened or used products (due to health and safety regulations) 

3. How to Initiate a Return 

To start a return, please follow these steps: 

1.⁠ ⁠Contact Us – Email our customer serviceteam within 7 days of receiving your item. Include your order number, item details, and reason for return. 
2.⁠ ⁠Approval – Our team will review your request and confirm if your item is eligible for return. You will receive further instructions via email. 
3.⁠ ⁠Shipping the Return – Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received). Items must be sent back to the return address provided in our email confirmation. 
4.⁠ ⁠Return Processing – Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refunds 

  • If your return is approved, refunds will be processed within 7 business days after receiving the returned item. 
  • Refunds will be issued to the original payment method (e.g., creditcard, PayPal, etc.). 
  • If you paid via cash on delivery (COD), you may receive store credit instead of a direct refund. 
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Exchanges 

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at [your email] within 7 days of receiving your order. 

6. Late or Missing Refunds 

If you haven’t received your refund yet, please: 

  • Check with your bank or payment provider, as processing times may vary.
  • ⁠Contact us for further assistance. 

7. Contact Information 

For any questions or concerns about our Return & Refund Policy, feel free to contact us: 

Email:  orders@thehouseofbeauty.ae
Whatsapp: +971585777505
Address: 183 Shams, Town Square, Dubai